Refund policy

Returns

You have 14 days from delivery to request a return.

Sealed product may be returned only if unopened, with all factory seals and our tamper-evident security seal intact. Opened sealed product cannot be returned — the value of the item is in the seal.

Graded cards may be returned if the case and label are undamaged and the certification number matches the one listed. Cracked, altered, or resubmitted slabs cannot be accepted.

To start a return, email support@ptjcollectibles.com with your order number. Do not ship anything back before contacting us; unauthorized returns may not be accepted.

Damage in transit

Inspect your package on arrival. Report transit damage within 48 hours with photos of the outer box, packing materials, and the item as received.

Refunds

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to the original payment method within 5–10 business days.

Return shipping

Return shipping is the buyer's responsibility unless the item arrived damaged or was not as described. Returns over $150 must ship with tracking and signature confirmation.

Non-returnable

Opened sealed product. Items where the security seal has been removed or tampered with. Items marked final sale.