Refund policy

All sales are final

Due to the nature of sealed and collectible product in the TCG industry, all sales are final. We do not offer returns or exchanges as a matter of course. The exceptions below apply.

Cancellations

  • Orders may be cancelled only before they have shipped. Email us as soon as possible — we ship quickly.
  • Pre-shipment cancellations are subject to a 3% fee, deducted from the refund, covering the payment processing fee charged to us at the time of the original transaction, which is not returned to us when we issue a refund.
  • Once an order has shipped, it cannot be cancelled.

Damaged or not as described

  • If your order arrives damaged, or is not as described, email us at support@ptjcollectibles.com within 48 hours of delivery with photos of the item and the shipping packaging.
  • We require a continuous, unedited unboxing video that begins before the shipping box is opened.
  • Verified claims are resolved with a replacement where available, or a full refund including shipping. No restocking fee or return shipping cost applies when the fault is ours.

Returns

  • Outside of the above, returns are considered case by case and must be approved by our team in writing before anything is shipped back. Unauthorized returns will be refused.
  • Return requests must be initiated within 30 days of delivery.
  • Returned product must be in original condition, with all factory seals intact and unbroken, including any inserts or accessories. Sealed product with a compromised seal cannot be returned under any circumstances.
  • Graded cards must be returned in their original, undamaged slab. Cracked or altered slabs are not eligible.
  • Customers are responsible for return shipping unless the return is due to an error on our part. We recommend insured, tracked shipping — you are responsible for the item until it reaches us.

Refunds

  • Approved returns are refunded once the item is received and verified by our team.
  • A 5% restocking fee is deducted from all refunds on shipped orders.
  • Original shipping costs are non-refundable.

Shipping damage and loss

  • Orders over $250 ship insured and require signature on delivery.
  • Claims for loss or damage in transit must be reported within 48 hours of the carrier's delivery scan.