Packing & Authentication

How we pack

Sealed product ships in a rigid corrugated box, never a padded envelope, and is wrapped on all six sides. Graded slabs ship inside Ding Defenders and are further protected within a rigid outer box.

Authentication marking

All sealed product is bagged and closed with a serialized tamper-evident seal, then photographed in detail prior to packing. The seal is applied to the outer bag only,  never to the product itself. Nothing adheres to your item, and the shrink wrap arrives exactly as it left us.

This protects both of us: it confirms the item you receive is the item we sent, and verifies that any returned item is the original.

Recording

Every order is photographed and video-recorded during packing, from item to sealed labeled box. Records are retained and available if any question arises about an order.

Delivery

Orders over $150 ship with signature confirmation. Orders over $500 require adult signature. Insurance is included on all orders over $150.

Damage or issues

Please inspect your package on arrival. If there is transit damage, contact us within 48 hours with photos of the outer box, the packing materials, and the item as received. We will make it right.

Returns: sealed product

Sealed product may be returned within 14 days only if unopened, with all factory seals and our security seal intact. Opened sealed product cannot be returned; the value is in the seal.

Returns: graded cards

Cert numbers are listed and verifiable through PSA or CGC lookup. Slabs are photographed front and back before shipping. Returns accepted within 14 days provided the case and label are undamaged and the cert number matches.